General Terms & Conditions

The service is published by PASS MOBILE (hereinafter referred to as "MP" or "Company") without indication of detail in the "Editor and Customer Service" menu.

Access to the services offered on the "ZIKPLAY" website accessible on the mobile application and / or SMS (hereinafter referred to as "support (s)") implies unreserved acceptance of the provisions (hereinafter referred to as "ZIKPLAY"). the "CG").

The CG are established in French and available online from the support. While reserves the right to modify its GTC.

Daily subscription, which is automatically renewed for successive periods of the same duration. Financial provisions: 3 Egyptian pounds per day for Vodafone, Orange and Etisalat.
At any time, you can terminate your subscription by sending STOP ZIK, by SMS to 6699 for Vodafone or 1722 for Etisalat and 5030 for Orange or access to the selfcare website . If your case does not correspond to that process, please contact us at

For Service Renewal please click Here

Article 0: Definitions

Each of the terms below will have in the singular as in the plural the meaning attributed to it below:

Subscription: for one payment paying for access to the global service Services, in a time, in a social time, in the social time to CG, CG. Subscription being charged to the User by SMS.

Operators (telecommunications): the organization that operates a telecommunications network or provides fixed or mobile telecommunications services.

Services: indicate the services offered by SMS or Internet by the Company on the supports.

SMS-MO (or Short Message Service Mobile Originated): you have to send an SMS from a mobile phone from a user.

SMS-MT (or Short Message Service Mobile Terminated): Send a received SMS to the mobile phone of a User.

Terminal: a mobile phone access access SMS and WAP configured and connected.

Territory: is the territory on the Services.

User (s): natural person or emancipated, unprofessional, validly registered on the support and use of the service via its terminal.

Article 1: object

The GCs determine the conditions in the services provided on the rack are offered to any user. The service offered on the support allows users to take advantage of the framework of a subscribed subscription for a period of time and absolute conductivity. Access to the service is invoiced SMS MT, on the operator's invoice or on the prepaid card of the User. The User receives a taxed MT SMS per day.

Article 2 - Essential characteristics and access to the service


The Service offered by the Company on the Media is accessible as part of a final subscription for a period and permanent conductivity. The User may terminate his subscription at any time under the conditions specified in the article "Unsubscription" accessible from the menu.

Subscription from a communication medium accessible by display, press, radio and SMS crossed (support "offline")

The User who wishes to subscribe to the service must indicate a code or a keyword on the support of number of promotion indicated on said support by SMS. Once the access code is entered and sent, the User receives an SMS asking him to send the "OK" keyword to confirm his registration. He then receives an SMS confirming his subscription.

Subscription from an electronically accessible communication medium ("online" support)

The User who wishes to subscribe to the Service must know the phone number on the support. It then receives a code by SMS, which means that it must be informed on the support to access the service.

Access to mobile Internet service

Once the subscription request has been confirmed, the User will have direct access to the service via his account once created and able to access the service features.

In the event of failure to receive the codes, the Member can not be held responsible for the control of his mobile Internet network, his installation or his computer installation.

Access and use of the service depend on the equipment, such as in particular computer or mobile terminal, means of communication (such as access to mobile Internet), software. This equipment is the sole responsibility of the users, as well as the communication costs incurred by their use.

Any use of the service by the user from a professional terminal must be done with the authorization of his employer or his superior.

The User must be a legal age to access the service. MP claimed to be responsible for the use of the service performed by users who violated this rule. Consequently, the parental authority must be minor, before the access to the requested service.

Article 3 - Prices and terms of payment of the Services in connection with the subscription of a Subscription

3.1. The prices

Access to the Services assumes that the User has subscribed to a billed subscription via SMS.

The rates applicable to the Service are presented on the Support and are available in the "Service Info / Tariff Information" menu. They are expressed in Moroccan Dihram all taxes included (TTC). Any change in the applicable VAT rate will automatically be reflected in the price of the Service on the date set by the regulations.

The price quoted does not include any additional cost related to the connection to WAP, billed by the Operator.

3.2. Payment methods

The payment of the subscription is made by levy on the invoice of the telecommunications operator of the User or on the prepaid card.

For more information or to unsubscribe, the User is invited to refer to the provisions relating to this topic from the "Tariff Information" or "Unsubscribe" menu in the "Service Info" menu.

3.3 Proof of transactions

The electronic records retained by MP will constitute valid evidence of the existence of (i) communications between the Parties, (ii) acceptance of the GCs and (iii) any use of the Services as part of a Subscription performed on or via the Support. Similarly, the data recorded by the payment system used and chosen by the User (banking or payment institution or other), constitute proof of all financial transactions between the User, MP and the institution concerned .

Article 4 - Use of the Services

The Support is open to any natural person aged 18 or over who is resident in the Territory and holds a Terminal.

The User is solely responsible for the confidentiality of his Account, his password, any actions, any personal information or banking information communicated to other Users. The Company therefore recommends that the User keep his password secret, never communicate any personal information, whether his own or that of any other person (such as names, postal addresses, phones, email addresses, debit / credit card, or other bank details).

4.1Management of the User Account

The User may only create one Account. His identification on the Support will be via his phone number.

4.3 Use of the Services

By registering on the Support, the User agrees:

- to provide truthful, accurate, up-to-date and complete information about him;

- to immediately notify the Company of any unauthorized use of its account and / or password and to ensure the disconnection of the Support at the end of each session;

- not to use the Services for professional or commercial or non-private purposes;

- not to violate any civil or criminal rule;

The Company may only be held liable by a User if the definite and definite proof is established of a fault committed by the Company or by one of its service providers involved in the performance of the contractual obligations of the Company. Company, having caused the User actual and direct damage. Where applicable, it will be the responsibility of the Company to demonstrate that it has not committed a fault in the performance of its contractual obligations. The Company will not be liable for direct or indirect damages suffered by the User when the User is at the origin or when they result from a case of force majeure.

The responsibility of MP can not be blamed if a User does not respect the GC. Failure to comply with any of the foregoing obligations constitutes a default under which MP may terminate the Account and these GTC. In any event, the User shall indemnify MP against and indemnify him against any claim or recourse of third parties resulting from a breach by the User of his obligations under these GTC and, in particular, the declarations set forth herein. above.

In the event that this report or control reveals the violation by a User of the laws and regulations in force or its contractual obligations, the provisions of these GTC, including the article "Duration and Termination" may be applied.

Article 5 - Liability of MP

5.1 Use of Support

The Service proposed by MP relying on the use of complex technologies, no commitment of result can be taken by MP or recognized against him for the provision of the Service, the only commitments of MP being taken within the framework of a obligation of means.

MP will make best efforts to make the Service accessible at all times, except in cases of force majeure, beyond its control and maintenance operations necessary to ensure the proper functioning of the Service.

Without prejudice to the foregoing, the User acknowledges that the Service is provided to him "as is" by MP and without any implicit or explicit guarantee of any kind, particularly as regards the complete satisfaction of the User.

The User acknowledges in particular that he can not engage the responsibility of MP in the event that he considers that the Service does not meet his expectations.

Notwithstanding any exemption of liability stipulated elsewhere in these GSC, the responsibility of MP can not be engaged in particular in the following cases:

- Difficulties of access to the Service due to the total or partial non-compliance of an obligation of the User, the use by the User of terminal equipment not adapted to the characteristics of the Service, a failure and / or saturation of telecommunications networks or by third parties, and in particular telephone operators,

- contamination by viruses or any other risky element of the User's Service and equipment, or other malicious intrusion by third parties despite the reasonable security measures implemented by MP,

- improper use of the Service by the User,

- damage that may be suffered by the User's equipment, these being under the sole responsibility of the latter,

- infringement of a User's rights of a third party, including infringement of intellectual property rights and copyright,

In particular, MP can not be held responsible for any interruption of the Services due to causes that are not directly attributable to it and / or that are beyond its control, for example due to malfunction of the telephone network.

As part of the provision of the Service, MP is led to use the services and distribution networks of third companies, which it has no control.

MP can not therefore be held responsible, in particular, for possible delays in accessing the Service, permanent or temporary interruptions in the transmission of data to the User's Terminal, or any other services provided by a third party.

The Service may be suspended by PM for maintenance purposes for periods that can not generally be longer than 48 hours, without the User being able to demand any compensation.

MP may, at any time, discontinue the provision of the Service, in part or in whole.

It is expressly agreed that if MP's responsibility were to be upheld, it would in any event be limited to the reparation of the direct damages only, to the exclusion of any indirect damage whatsoever (such as, in particular, the disappearance of , loss, deterioration of data and / or any damage likely to adversely affect the User's equipment).

Support may contain images and links to third-party managed Web media ("Third-Party Media"). MP has no control over the Third-Party Supports and assumes no responsibility for their content, including the content of the links presented in the Third-Party Supports, or the modifications or updates made to a Third-Party Support. MP is not responsible for webcasting or any other form of transmission received from a Third Party Support, or even the malfunction of Third Party Support (s). These links are only offered by MP for convenience, and the insertion of any link does not imply that MP approves the content of such Materials or imply any association between MP and the operators of such Materials. Users are responsible for consulting and complying with any privacy policy displayed on the Third-Party Supports and their terms of use.

5.2 Limits of the Service

MP can not be held responsible in the event of fact of or pertaining to the User, fact resulting from a third party or force majeure. Examples of force majeure are exceptional weather, natural disasters, fires, floods, lightning, electronic surges, attacks, strikes, failure of network and payment operators, computer viruses, and any event of force majeure or fortuitous event within the meaning of Article 1148 of the Civil Code.

MP implements the necessary means to provide its Service. It can not be held responsible for any technical problem independent of its Service, problems of electronic communications due to the mobile operator and the user's terminal or computer, any technical reason, such as curative maintenance or prevention, interruption or degradation of the networks, or affecting the availability of the Service. MP reserves the right to temporarily suspend access to the Services for maintenance and repair work on the Support.

5.3 Information and content provided by Users

The consequences of the disclosure of information and content provided by the User are the sole responsibility of the User concerned. In addition, he waives any recourse against MP, in particular on the basis of the possible infringement of his right to the image, to his honor, to his reputation, to the intimacy of his private life, resulting the dissemination or disclosure of information concerning him in the conditions provided for herein, in particular by the article "Right of access and protection of personal data", to the extent that the User has previously, freely and explicitly consent to such disclosure as a result of its registration with the Service and pursuant to these Terms of Use.

MP can not be held responsible for (and consequences of) the accuracy or inaccuracy of the information and content provided by Users.

The User grants to the Company a license to use the intellectual property rights attached to all types of content provided by the User concerned for distribution on the Support. This license includes the right for the Company to reproduce, represent, adapt, translate, scan, use for the purposes of the Service or sublicense the contents concerning the User (information, images, description, search criteria, etc.) , on all or part of the Service (on the Support, by email, by Audiotel) and / or in the mailings of the Company and generally on all electronic communication media (SMS e-mail, MMS, WAP, Mobile Internet) as part of the Service.

The User expressly authorizes the Company to modify said content in order to comply with the graphic design of the Services or the other communication media referred to above and / or to make them compatible with its technical performance or the formats of the media concerned. These rights are granted for the whole world and for the entire duration of these GCs between the User and the Company.

Article 6 - Duration and Termination

6.1 Duration

The GTCs are concluded for an indefinite period which begins on the day of the Subscription subscription by the User on the Support. They may be denounced by the User at any time in the manner described in the following paragraphs of this article.

6.2 Termination of registration

Each User may unsubscribe from the Service by requesting the closure of his account at any time from the Company by clicking on the unsubscribe link directly accessible on the Support or by sending the keyword "Stop" to the short access number to the service or by any other means indicated by the Company. The unsubscription of the User of the Services will be effective the business day following receipt by the Company of the closing request of the Account concerned. The cancellation of registration is free of charge other than those necessary for the transmission of its request and without reason.

In the event that the User has also subscribed to a Subscription, it must imperatively ask for termination before unsubscribing from the Service and to request the closure of his Account by following the terms of termination mentioned in the provisions relating to this subject in the 'Unsubscribe' tab as mentioned below.

The user of the ZIKPLAY service can also unsubscribe manually by inserting his phone number used for the subscription on

It can also request MOBILE PASS customer service by filling in the following form

The User may also terminate his Subscription at the time of the deletion of his Account, following the indications specified from the "Unsubscribe" menu.

Article 7 - Intellectual property rights

The trademarks, figurative or otherwise (hereinafter "the brands") displayed on this Support or in any newsletter are trademarks, registered or not, belonging to MP and to third parties. The mention of trademarks in this Support does not imply or imply any right of use, license or authorization in any way relating to such marks without the written consent of MP or the third party concerned. Any use, not expressly authorized by the owners, of the marks mentioned on the Support and in its contents, other than that granted under the present ones, is strictly prohibited.

In addition, the User acknowledges that the Service (including in particular the user interface, the editorial content and the scripts and software used to implement the Service) contains information and protected elements belonging to MP and / or its licensors and which are protected by intellectual property laws, including in particular copyright. Similarly, and more generally, all content, such as logos, graphics, photographs, animations, texts contained on the Support and in the Services are the intellectual property of MP or its partners and can not be reproduced, used or represented without the express permission of MP or its partners, under pain of prosecution.

The rights of use granted by MP to the User are reserved for private and personal use in the context and for the duration of its use of the Services. Any other use by the User is prohibited without the authorization of MP.

The User is prohibited from modifying, copying, reproducing, downloading, broadcasting, transmitting, commercially exploiting and / or distributing in any way the Services, the Support pages, or the computer codes of the elements composing the Services and the support.

Article 8 - Right of access and protection of personal data - Cookies

The User is invited to refer to the provisions relating to this subject from the Support menu (Service Info / Personal Data).

Article 9 - Claims

Any complaint sent by the User to MP may only relate to the 12 (twelve) months preceding the date of receipt of said complaint. MP will not be required to consider requests from other channels. To be admissible, any request must be submitted by email to the address and must include at least the following elements:

- the complete details (surname, first name, postal address, email) of the User;

- the name of the service concerned;

- the subject of the request;

- the phone number of the User as specified at the time of subscription;

- the method of payment used;

- a copy of the detailed invoice of the payment operator;

- a bank account number.

Article 10 - Convention between the Parties

The GCs constitute a contract governing the relationship between MP and the User. They cancel and replace all previous provisions and express the entirety of the rights and obligations of the User and MP in the context of the present.

The fact that one of the parties does not claim a breach by the other party of any of the obligations referred to herein shall not be construed for the future as a waiver of the obligation in question .

If one or more provisions of the GTC are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other stipulations will retain their full force and effect. scope.

Article 11 - Disputes

These GTC are subject to Moroccan law.

In the event of litigation (for which only the Moroccan courts will be competent), the User will first contact MP to obtain an amicable solution.

In case of dispute concerning the interpretation, the execution and / or the validity of these GTC and in the absence of an amicable settlement, the rules of legal jurisdiction apply.